سياسة الاستبدال والأسترجاع

Return, exchange, and warranty policy: For return and exchange, please contact technical support via WhatsApp at the number (0580421409). Iidia Light Store for Lighting bears the shipping costs in case of return or exchange according to the following: if it is proven that there is damage or manufacturing defect in one of the parts of the product or it does not work. if the product sent to the customer does not match the product ordered. The sold goods that meet the above conditions are to be returned or exchanged within 10 days from the date the customer received the goods, and the refund will be made via bank transfer within 10 working days from the date Iidia Light Store receives the return. Receiving the shipment from the shipping company is considered an acknowledgment from the customer that the shipment (the carton) is intact and in good condition and has not been opened before receipt. In case of any damage to the product, please contact technical support (0580421409) and attach photos or videos showing the problem within 3 days from the date of receipt of the order; after that, the customer is deemed to have received a sound product. The customer bears the shipping costs in case of return or exchange according to the following: if the customer decides not to want the product or to exchange it for another product, the goods must be returned or exchanged within 3 days from the date the customer received the goods, and the refund will be made via bank transfer within 5 working days from the date Iidia Light Store receives the return. In case of exchange, it will be for the same value as the return. Cases excluded from return or exchange: products whose original packaging has been destroyed or the original condition has been modified in any way. goods that have been pre-assembled upon the customer's request. customized products according to the order (e.g., modified battery lamps). products that have been removed from display at the customer's request. orders from the showroom that have been more than 5 days old and the customer has not come to collect them. Uncollected showroom orders beyond the specified period will be transferred to Iidia Light warehouse, and the customer will have to collect their order from the warehouse. Warranty policy: Iidia Light guarantees all lighting products against manufacturing defects for two years from the date of invoice purchase. The warranty covers product maintenance, and if maintenance is impossible, the product amount will be refunded to the customer after deducting the usage period. Maintenance takes from 5 to 15 days from the date Iidia Light receives the product, and the warranty period is extended by the same duration. Cases excluded from warranty: Dear customer, we apologize for not honoring the warranty if misuse is proven as follows: products that operate on 220V electrical line and were used on 110V line. bulbs that operate on 12V line and were used directly on 110-220V line. products intended for indoor use but used outdoors. products whose wires were connected incorrectly or backwards. Return fees: Electronic payment fees: All payments by credit card are subject to a fee of 2.5% of the order value; a 2.5% fee will be deducted in case of full or partial return or cancellation of the order. Tabby and Tamara fees: Installment service fees such as Tabby and Tamara are subject to a fee of 7% of the total paid amount; a 7% fee will be deducted in case of full or partial return or cancellation of the order. Refund period: The refund period depends on the payment method shown below. The amount will be refunded after the shipment reaches Iidia Light Store warehouses and it is confirmed eligible for return. Electronic payment: If paid electronically (Mada, Visa, MasterCard), it may take up to 14 working days to refund to the same card used for purchase. Bank transfer payment: No fees are deducted when paying via bank transfer. Installment companies (Tabby and Tamara): Refunds for purchases made through installment companies like Tabby and Tamara will be processed through them within 14 working days from the date the product is received at our warehouses, and the customer must follow the return procedures through their account with Tabby or Tamara. Cancelled orders after preparation: If the customer decides to cancel the order after creation, we will do our best to cancel it without any costs, provided the order has not been prepared yet and a shipping label has not been issued at the time of cancellation request. If a shipping label has been issued, the costs will be deducted from the paid amount. If the order has been shipped and received by the shipping company, shipping and return costs will be deducted. Electronic payment fees apply even if the order is canceled before shipping. Delivery failures: Entering the address and contact number correctly is the customer’s responsibility. If any error occurs, it will result in the cancellation or return of the shipment, and the return and cancellation policies will apply without exception.